Good questions, straight answers.

Every suit in the shop is already finished, photographed, and in stock — each one is one of one. When it's gone, it's gone, and what you see is the exact suit you receive. We also take commissions, which is the other way to buy: your character, built to your measurements, with the price and lead time published on the commissions page.

Yes. Pick your build on the commissions page and it prices itself — piece type, style, add-ons, deposit and lead time, all on the page. You reserve a slot with a deposit that stays fully refundable until we confirm we can build your design, and the balance is invoiced separately before it ships. We don't ask for a duct tape dummy; tape measurements and a short video do it.

Premade suits are built to fixed measurements — none of them fit everyone, and we won't pretend otherwise. Each listing states the measured wearer range (height, head circumference, piece-specific notes). Check our Sizing & Fit guide for how to measure, and if you're unsure, send us your numbers before buying.

Faux fur throughout — we never use animal fur. Construction details differ by piece, so each listing describes its own materials: the faux fur used, the base construction, and the eye type.

Yes — every suit is new and sold for the first time. During construction our designers briefly wear pieces to check ergonomic fit, the way any maker fits a suit while building it. We tell you this because we'd rather be exact than vague.

Two different numbers, and we would rather you had both. Dispatch: every piece is checked over before packing, and most orders leave us in about 4 days, weekends included — an item that is out of stock can take longer. Delivery: we ship from Austin, Texas or Hangzhou, China, whichever has your piece. From Austin the carrier typically takes up to a week. From Hangzhou it always travels by air — the fastest way we can get it to you — about 7 days, 10 at the most. You get tracking by email the moment the label is made. So four days is roughly when it leaves, not when it lands. Suits ship free. Everything else is $14.95, and free on orders of $99 or more — the same rate wherever we ship, US or not (in Norway the shipping charge includes VAT, as prices there do). The exception is a handful of oversized workshop pieces — the larger head bases, the long feet, leg padding and the head backpack: each ships at its own flat rate, which is on its page beside the price.

The United States, Canada, Australia and Norway. Wherever your order ships from, nothing is owed on delivery — import duties are settled before the parcel reaches you, and no courier can hold it for a handling fee. For Norway, product prices already include 25% VAT and import duties — choose Norway in the country selector to see them — and shipping is shown with VAT included as well, so the total you see at checkout is the whole cost. We only open a country when we can do it that way, which is why the list is short and grows slowly. If your country is not listed yet, email us and we will tell you the moment it is.

If the carrier damages your suit in transit, email us within 7 days of delivery with photos of the piece, the box and the packing — we'll make it right.

No — and we'd rather say so plainly before you buy than bury it in a policy page. Each suit is one of one, built to fixed measurements and worn against the body, so a return can't go back into stock. What we do cover: damage or loss in transit, and anything that doesn't match its listing — including a piece that falls outside the measurements we published. You can also cancel for a full refund any time before it ships. Full detail is in our refund policy.

Yes. If your suit needs a repair down the line, get in touch — cost depends on the damage, and we'll quote before any work starts.

Prices are fixed — no offers, no haggling. If you check out in the United States, Shop Pay installments are available at checkout if you'd rather split the payment.