Good questions, straight answers.

Every suit in the shop is already finished, photographed, and in stock — each one is one of one. When it's gone, it's gone. We don't take custom commissions, so there's no queue and no waiting: what you see is the exact suit you receive.

Premade suits are built to fixed measurements — none of them fit everyone, and we won't pretend otherwise. Each listing states the measured wearer range (height, head circumference, piece-specific notes). Check our Sizing & Fit guide for how to measure, and if you're unsure, send us your numbers before buying.

Faux fur throughout — we never use animal fur. Construction details differ by piece, so each listing describes its own materials: the faux fur used, the base construction, and the eye type.

Yes — every suit is new and sold for the first time. During construction our designers briefly wear pieces to check ergonomic fit, the way any maker fits a suit while building it. We tell you this because we'd rather be exact than vague.

Suits ship from the US with tracked carriers, and shipping is included in the price. Every piece is checked over before packing and dispatched within 4 days of your order.

Within the United States only, for now. We'd like to ship everywhere and we will — but a suit crossing a border picks up import VAT and duties charged to you on arrival, and product rules differ by market. We won't open a country until we can show you the true landed cost up front instead of surprising you at the door. If you're outside the US, email us and we'll tell you the moment we open yours.

If the carrier damages your suit in transit, contact us right away with photos of the box and the damage — we'll make it right.

No — and we'd rather say so plainly before you buy than bury it in a policy page. Each suit is one of one, built to fixed measurements and worn against the body, so a return can't go back into stock. What we do cover: damage or loss in transit, and anything that doesn't match its listing — including a piece that falls outside the measurements we published. You can also cancel for a full refund any time before it ships. Full detail is in our refund policy.

Yes. If your suit needs a repair down the line, get in touch — cost depends on the damage, and we'll quote before any work starts.

Prices are fixed — no offers, no haggling — and Shop Pay installments are available at checkout if you'd rather split the payment.