Shipping policy

Where we ship

We ship within the United States, and to the countries listed in the selector at checkout.

Nothing is owed on delivery, wherever you are. Import duties and taxes are settled before your parcel reaches you, so there is no customs bill at your door and no handling fee to pay before the courier will release it. That holds for a US order that ships to you from China, too. For Norway, product prices already include 25% VAT and import duties — choose Norway in the country selector to see them — and VAT is added to the shipping charge at checkout, so the total you see there is the whole cost. Customs surprises are the part of ordering across a border people dread, and we would rather deal with them ourselves than hand them to you.

We open a country only when we can do it that way, which is why the list is short and grows slowly. If yours is not on it yet, email hello@fulufursuits.com and we will tell you the moment it is.

Where it ships from

We ship from two places: Austin, Texas and Hangzhou, China — whichever has your piece. If your order has pieces in both, it arrives as two parcels, each with its own tracking, and you are charged shipping once.

What shipping costs

One rule for nearly everything, everywhere we ship: US$14.95, and free on orders of US$99 or more. The same rule applies in the US and in every other country on the list — we did not want a table you have to read twice. In Canada and Australia the site and the checkout show both figures in your own currency, converted from the US-dollar amounts.

Every suit is free. Suits start well above the threshold, so shipping on one is already built into the price you see and nothing is added at checkout.

A few workshop pieces are oversized, and those have their own rate. The larger head bases — the ones sold with a back of head, or as a full set — ship for a flat US$19.95; the long feet and the head backpack for US$59.95; digitigrade leg padding for US$89.95. They are light, but a box that size is billed by the room it takes up, not by what it weighs, and a rate built for an eye mesh cannot carry it. The rate is on the product page beside the price. It is charged once per order however many pieces of that size you buy — pieces of two different sizes pay both rates — and the US$99 threshold never waives it. The standard-size items in the same order do ship free. A head backpack that comes packed with a suit is not charged for: it travels in the suit's box.

The flat rate exists for small workshop orders. A single eye mesh can cost more to send than it sells for, and we would rather charge that plainly than bury it in the price of a $12 item.

If you would like your order sooner, an optional paid express upgrade may be offered at checkout. Apart from the standard rate and the oversized rates above, that is the only shipping charge that can ever appear on your order, and it is entirely your choice.

How fast we ship — and when it arrives

These are two different numbers. Most orders leave us in about four days — calendar days, weekends included, not business days. An item that is out of stock where your order ships from can take longer. Delivery is the carrier's leg after that. Four days is roughly when your parcel goes out the door, not when it reaches yours.

From Austin, delivery within the US typically takes up to a week. From Hangzhou, your parcel always travels by air — the fastest way we can get it to you — and to a US address typically arrives in about 7 days, 10 at the most.

Orders to Canada, Australia and Norway leave us on the same timetable. How long they travel depends on the route and on customs, so we would rather not name a date we cannot keep — you get tracking as soon as the parcel is moving.

Every piece is checked over before it is packed — seams, eyes, fur, fastenings, and the full contents against the listing — because a one-of-one piece deserves a last look before it goes in the box.

We ship with USPS, DHL and other major carriers, chosen by parcel size, origin and destination. You will get tracking by email as soon as the label is made. Once the parcel is with the carrier, the timetable is theirs and we cannot speed it up.

Your address

Please double-check your shipping address at checkout. If a parcel comes back to us as undeliverable, we will contact you and arrange redelivery. We cannot redirect a parcel that is already in transit.

Delays we do not control

Weather, carrier backlogs, and holiday-season volume can add days. If your tracking has not moved for a week, email us and we will chase the carrier with you.

If a parcel is lost or arrives damaged

If it arrives damaged, tell us within 7 days of delivery, with photos of the piece and of the box and packing materials, and keep the box until the claim is settled. If tracking shows it never arrived, tell us as soon as that is clear. Both are covered — see our Refund Policy for exactly how we put it right.

Last updated: October 2026